More companies will launch online video chat as a customer service platform by 2018...and it’s about time. Businesses have never been more eager to please, thanks in part to customer service satisfaction scoring sites and apps, which is how competition got increasingly tough.

Although a ransomware infection might feel targeted, you’re not the only one who’s been infected. Ransomware is spreading at an alarming rate, but the further it goes, the more resources are allocated to fighting it. If your data is held hostage, always check these lists for free decryptors first.

There are so many variables that go into order fulfillment and shipping that it’s no wonder an entire field has sprung up around streamlining these processes. If you’re looking for a great way to add value to your business, an order management system may be just the thing for you.

A small error in Cloudflare’s code has spilled millions of login credentials, personal information, and cookies all over the internet. The bug, known as Cloudbleed, was discovered by the internet security company last month, and since then, they have worked to mitigate the security risks.

Businesses nowadays are focusing their marketing efforts towards social media. Precious time and money are being invested in expanding customer base, establish corporate identity, and drive revenue. That’s why it’s vital for owners to know which platforms work, and which ones don’t. And this is no walk in the park.

We’ve talked about network virtualization on this blog before, but there was some recent confusion over whether or not that service is different from software-defined networking. It’s not a big difference, but no, they’re not the same. Let’s take a look at what sets them apart.

Making calls over the internet has been one of the greatest advancements for small- and medium-sized businesses in several decades. And although some are calling the newest addition to this field detrimental, we think it’s an awesome addition. For business owners who believe in staying ahead of the times, WebRTC is worth checking out.

Business owners have spent the last couple months fearful of cyber attacks from the “fileless malware” plastered across headlines. The reality of this new threat doesn’t actually call for panic...yet. Getting acquainted with this new malware today could save you from a headache in the future.

Failing to stop a cyber attacker, or to pass a disaster recovery plan (DRP) audit could be the product of focusing your efforts on the wrong educational resources. Because no matter how many conferences you attend, or how many certifications you receive, nothing beats real-world case studies.

WordPress is currently the most used web platform, with a market share of 40-50% out of all Content Management Solutions (CMS) platforms. It powers various types of websites, from personal sites to those of small- and medium-sized businesses as well as multinational corporations.