Your business phone numbers are yours to keep, regardless of which carrier currently manages them. The Federal Communication Commission’s (FCC) local number portability rules guarantee that right, but the transfer process has requirements that you need to understand before you begin.

Staying competitive as a small or mid-size business increasingly means getting technology decisions right, not just at the point of purchase, but on an ongoing basis as tools evolve, business needs shift, and the threat landscape changes. A regular technology business review is the mechanism that keeps those decisions grounded in current reality rather than outdated assumptions.

Protecting the business in a dispute is one reason to record calls, but it's far from the only one. When call recording is part of a broader communication and performance strategy, those conversations can become a valuable source of information for improving employees, operations, and customer interactions.

The decision to move to the cloud is usually straightforward. The decision of which provider to use, which model to adopt, and how to structure the migration is where things tend to get complicated. These five mistakes account for a disproportionate share of cloud disappointments — and all of them are avoidable with the right approach from day one.

Investing in a threat intelligence platform is a strategic security decision. Getting real value out of one is a different challenge; it requires the right configuration, the right feeds, and the right integration with the rest of your security stack.

Dropped calls and unreachable phone lines can quickly take a toll on customer service and productivity. Here are seven ways to improve Voice over Internet Protocol (VoIP) reliability and build a backup plan that keeps business conversations flowing.
Look beyond price when choosing a VoIP provider
A low-cost VoIP plan may not be a bargain if the provider suffers frequent outages or offers poor customer support.

Cloud bills have a way of growing quietly. A service added here, a resource left running there, a pricing model that made sense at launch but no longer fits the workload — and suddenly you’re paying significantly more than expected for infrastructure that isn’t performing any better.

The businesses that benefit most from customer data are not necessarily those collecting the most information. They’re the ones collecting it thoughtfully, protecting it rigorously, and using it in ways their customers would actually endorse. Here’s how to build that kind of data practice from the ground up.

Unexpected spikes in network traffic or international charges usually indicate that bad actors are exploiting your communication tools. Knowing what to watch out for and how to respond enables your IT team to isolate threats and restore reliable voice services quickly.

Your website is only as reliable as the hosting behind it. Most businesses pick a plan based on price without fully understanding what they’re getting, only noticing the problem when the site goes down or slows to a crawl. Understanding the four main types of web hosting takes about five minutes and can save a lot of headaches down the line.