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Engaging on-hold messages via VoIP

When transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions, people often overlook the way calls are put on hold. However, doing so means losing opportunities since how customers are put on hold influences whether they wait patiently on the line or hang up. When an operator asks a client for permission […]

SEO recommendations for website images

Search engine optimization (SEO) is one of the most difficult and frustrating aspects of running a business. Web services and platforms that provide automated SEO reports like WordPress, Google, and Raven Tools tend to oversimplify their advice. If you’re trying to get a green light for SEO, you might need to look more closely at […]

Data backup solutions for your business

Any business owner worth their salt knows the value of data to business. This is why it’s bizarre that many business owners don’t have a proper data backup strategy in place. Organizations of all sizes need to take a proactive approach to backing up their data, and there are several solutions they can implement to […]

Check the list of free ransomware decryptors

We’ve gotten so caught up discussing ransomware prevention with our clients that we’ve neglected to mention that several strains have already been defeated. In fact, there’s a decent chance you can actually decrypt all your data for free. Make sure to check these free resources before responding to a cyberattacker’s demands. The state of ransomware […]

Virtualization myths and why you shouldn’t believe them

The intricacies of business technology are not the easiest to understand. Complicated explanations usually lead to misunderstandings, and this is especially true for virtualization. Here are four myths you may have heard about virtualization that you shouldn’t take as facts. Myth #1 – Virtualization is too expensive for SMBs Many people assume that the more […]

Here’s how your business communications system works

Many businesses still rely heavily on landline telephones, which remain one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and more reliable option: internet phones. Is this the option for your business? Read on to find out. Different phone […]

Mobile phone biometrics enhances security

Constantly using passwords on a smartphone can be a pain, not to mention a high security risk. Luckily, popular mobile browsers like Chrome and Firefox Lite are now supporting biometrics for authentication to make logging in to social media, email, and online shopping accounts easier and more secure. Here’s what you need to know about […]

How robust dashboards help your business

A dashboard is a business intelligence tool that displays metrics and key performance indicators (KPI) for organizations. Dashboards give you an overall view of your business. Here are some uses of dashboards in real-life business situations. Marketing insights An organization’s marketing department typically analyzes a significant amount of data from various channels. Whether the purpose […]

Safeguarding your social media from hackers

Social media phishing is on the rise. Facebook is one of the most commonly impersonated brands in phishing attacks. Hackers now employ more sophisticated tactics, so you must strengthen your privacy settings to keep them away. Lock screens exist for a reason Lock all your computing devices as soon as you stop using them. This […]

3 Things to think about when virtualizing your IT system

Specialized IT hardware such as servers, routers, and the like can be quite expensive, but their virtualized software counterparts are way more affordable and are faster to deploy, too. As of this writing, though, it takes specialists to successfully implement these on IT systems. To give you a better idea, here are three considerations they […]