More and more companies are using monitoring software powered by artificial intelligence (AI) called bossware. Employers claim it enhances productivity and security, but critics warn that it may undermine trust and encroach on privacy. Tracking beyond time metrics According to a 2024 survey by ExpressVPN, 61% of businesses now use AI-powered monitoring systems to evaluate […]
AI tools are monitoring employees — but should they?
Elevate your business processes with these top cloud computing trends for 2025

Cloud computing has fundamentally transformed modern business operations, revolutionizing how organizations manage data and enhancing agility and operational efficiency. This article highlights the top projected cloud trends for the year, so you can see which ones may be a good fit for your business. Hybrid and multi-cloud environments In 2025, more businesses are predicted to […]
7 New Year’s resolutions to strengthen your cybersecurity in 2025

The new year offers a chance to not only secure your business but also develop habits and resolutions that will protect it well into the future. From safeguarding online communications to securing your data backups, here are seven New Year’s resolutions to keep your small business cyber secure in 2025. Learn to use AI assistants […]
Leveraging AI to drive eCommerce business growth

Artificial intelligence (AI) provides plenty of opportunities for eCommerce businesses looking to improve their online sales. By leveraging AI, businesses have plenty of opportunities to learn more about their customers and streamline their sales process. Here are the various ways AI can be implemented to boost eCommerce sales. Improved customer service Customer service can be […]
Optimizing efficiency and enhancing customer experience with AI

Beyond the established benefits of Voice over Internet Protocol (VoIP), AI-powered VoIP offers a transformative approach. This innovation harnesses artificial intelligence (AI) to streamline telecommunications operations and deliver a superior user experience. AI-powered call analysis AI-powered customer experience analysis offers valuable insights into your customer service operations. These tools can automatically parse call recordings, identifying […]
Navigate the cloud landscape: Top 7 trends reshaping IT

In 2024, the cloud doubles down on both security and sustainability. Advanced encryption and disaster recovery measures will guard your valuable data against ever-evolving cyberthreats. Meanwhile, green initiatives take center stage, with providers offering carbon-neutral solutions and pushing for energy-efficient data centers. To give you an idea of what’s ahead, we made a list of […]
Boost your eCommerce business sales with AI

In the past few years, eCommerce has become steadily popular, with more and more consumers choosing to do most of their shopping online. In 2023, this trend is set to continue, with AI continuing to transform business processes and significantly drive growth. Read on to learn how artificial intelligence (AI) will shape the future of […]
4 Ways AI-powered VoIP can benefit your business

In business, time is money. For instance, the faster you can communicate with colleagues and customers, the more productive you can be. That’s why so many companies are turning to AI-powered Voice over Internet Protocol (VoIP) for their telecommunications needs. This technology offers a number of benefits and features over traditional phone systems. Keep reading […]
The value of AI to eCommerce businesses
Over the past few years, eCommerce has experienced rapid growth, with more and more consumers preferring to do their shopping online. In 2022, the industry is expected to grow further with the adoption of artificial intelligence (AI) by e-tailers worldwide. Here’s how AI will change the face of eCommerce and fuel its growth in the […]
Is AI-powered VoIP the next step?
The use of artificial intelligence (AI) is becoming increasingly common across numerous industries. In fact, AI-powered Voice over Internet Protocol (VoIP) technology is reshaping business telecommunications. These are the features your company will benefit from the most. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer […]
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