More and more companies are using monitoring software powered by artificial intelligence (AI) called bossware. Employers claim it enhances productivity and security, but critics warn that it may undermine trust and encroach on privacy. Tracking beyond time metrics According to a 2024 survey by ExpressVPN, 61% of businesses now use AI-powered monitoring systems to evaluate […]

Cloud computing has fundamentally transformed modern business operations, revolutionizing how organizations manage data and enhancing agility and operational efficiency. This article highlights the top projected cloud trends for the year, so you can see which ones may be a good fit for your business. Hybrid and multi-cloud environments In 2025, more businesses are predicted to […]

The new year offers a chance to not only secure your business but also develop habits and resolutions that will protect it well into the future. From safeguarding online communications to securing your data backups, here are seven New Year’s resolutions to keep your small business cyber secure in 2025. Learn to use AI assistants […]

Artificial intelligence (AI) provides plenty of opportunities for eCommerce businesses looking to improve their online sales. By leveraging AI, businesses have plenty of opportunities to learn more about their customers and streamline their sales process. Here are the various ways AI can be implemented to boost eCommerce sales. Improved customer service Customer service can be […]

Beyond the established benefits of Voice over Internet Protocol (VoIP), AI-powered VoIP offers a transformative approach. This innovation harnesses artificial intelligence (AI) to streamline telecommunications operations and deliver a superior user experience. AI-powered call analysis AI-powered customer experience analysis offers valuable insights into your customer service operations. These tools can automatically parse call recordings, identifying […]

In 2024, the cloud doubles down on both security and sustainability. Advanced encryption and disaster recovery measures will guard your valuable data against ever-evolving cyberthreats. Meanwhile, green initiatives take center stage, with providers offering carbon-neutral solutions and pushing for energy-efficient data centers. To give you an idea of what’s ahead, we made a list of […]

In the past few years, eCommerce has become steadily popular, with more and more consumers choosing to do most of their shopping online. In 2023, this trend is set to continue, with AI continuing to transform business processes and significantly drive growth. Read on to learn how artificial intelligence (AI) will shape the future of […]

In business, time is money. For instance, the faster you can communicate with colleagues and customers, the more productive you can be. That’s why so many companies are turning to AI-powered Voice over Internet Protocol (VoIP) for their telecommunications needs. This technology offers a number of benefits and features over traditional phone systems. Keep reading […]